Tenants – FAQ’s

Q; How frequently are Routine Inspections carried out?

A: It is our policy to inspect every rental property under our management three times a year and as a result a report is sent to the landlord on the general condition of the property and in the manner in which the tenants are maintaining the property.

Q: What if we have a friend coming to stay for a long period of time? Are we meant to advise you?

A: A visitor is someone who stays no longer than 30 days in the property. If you are unsure check with your Property Manager.

Q: What is a rental bond and who holds the money?

A: A rental bond is a security deposit a tenant pays at the start of a tenancy. The bond is lodged and held with the RTA (Residential Tenancies Authority). Typically, the maximum bond charge is equivalent to 4 weeks rent if the rent is $700 a week or less. If the rent is more than $700 a week there is no limit on the bond. This money is paid back to the tenant at the end of the tenancy provided no money is owed to the for rent, damages or other costs.

Q: What happens if I require maintenance work to be completed in my home?

A: Rental property repair is important to us. If you require an emergency repair, please contact your property manager by phone. If your matter is not urgent, please complete the maintenance request form and your property manager will be in touch with you shortly.

Q: What costs are involved if I have to break my lease?

A: If the fixed term of your General Tenancy Agreement has not yet expired, you are responsible for the following: You will need to complete Form 13 (Notice of Intention to Leave) which will stipulate an intended date for which you will have departed and cleaned the apartment. Paying of rent until the time a new tenant moves in to the property or until the fixed term expires (whichever happens first) A letting fee equal to one weeks’ rent plus GST to reimburse the Lessor for our services in finding a suitable replacement tenant. All agreed advertising costs for finding a suitable replacement tenant. Cost to test, clean & check the smoke alarms within 30 days of the start of a new tenancy. If any goods or furniture is left after your departure, you will be charged for its removal or disposal

Owners – FAQ’s

Q: What is the length of the average tenancy?

A: For residential properties, the fixed term is usually 6 or 12 months. On some instances, other terms can be negotiated.

Q: What are your fees and charges for property management?

A: Any successful investor will tell you that if you choose the right property manager, then they are worth far more than what they charge. It is wise to never choose a property manager based on their fee structure alone. Ensuring your investment is growing, vacancy is minimal and being well-maintained is far more significant than negotiating lower fees.

Q: What should I do if I change my address, bank account, phone numbers, email address, etc?

A: We like to keep in touch regularly with our owners, so please notify us via email as soon as possible.

Q: I’m currently with another property manager, how do I switch over to Que Property?

A: Changing to Que Property is easy! Did you know you can change managing agents without affecting the tenancy in any way, even if your property is tenanted and on a current lease? All you have to do is make the decision, and fill out the appropriate forms, and we will do the rest!

Q: Do I need landlords insurance?

A: We strongly recommend all landlords take out some degree of landlord insurance. As with all insurance, you may never use it but if the time comes that you do need to make a claim, you will be glad you had it. Your policy should cover aspects such as, loss of rent, malicious damage etc. Your property manager can assist you in finding a policy that satisfies the requirements of the RTA and is suitable for protecting your investment. Don’t forget Landlords’ Insurance is also tax deductible.